The reset button may be labeled “Test. " If the reset button on your Samsung ice maker isn’t on the top right of the maker, check the bottom. If the ice bucket is frozen or stuck in place, gently wiggle it and look for a bucket release button or lever that your model may have. If the bucket is frozen solid, do not use a hairdryer or try to chip away at the ice—you may void your warranty. [2] X Research source Samsung refrigerators have a lot of circuitry that you may accidentally damage.
For context, if your Samsung ice maker is operating correctly, it should make 2 trays of ice every 3 hours.
Don’t stop on “RD,” which is for forced refrigerator defrosts. [6] X Research source
It should take around half an hour, although some models may take closer to 1 hour. Keep the fridge and freezer doors closed while it’s operating.
If you’ve run several forced defrost cycles but it doesn’t look like the ice is melting at all, remove the food from your fridge and run a forced fridge defrost—select “RD” on the interface or unplug your refrigerator. This defrosts both the fridge and the freezer compartments.
If you’ve got a Family Hub refrigerator connected to Samsung’s SmartThings, you’ll need to connect the fridge to SmartThings and the firmware will update itself. [11] X Research source Customer service is available every day from 8 am to 12 am EST. You can also text “HELP” to 62913 to connect with the customer service department.
Wipe up any spills in the compartment before they have a chance to freeze.
