If stocking shelves or working in the back, stop to greet a new arrival. At the very least, tell her you will be with her shortly. Studies show that customers are much happier waiting if they have been greeted first. [6] X Research source If serving another customer, ask him if he minds if you quickly greet the new arrival before you do so. [7] X Research source Use a bell on the door to let you know when new customers have arrived, so that you can be sure to greet them promptly. Try to greet incoming customers within 30 seconds.
If she has been there, ask what she bought and if she liked it. This gives the opportunity for positive reinforcement or to address concerns. If she has not been there before, offer to show her around the store.
